Why was my liquid product provided in 30ml bottles when I ordered a larger amount?
Unfortunately due to strict shipping regulations set in place by UPS, we are unable to send liquid to your location in bottles larger than 30ml. You have not been charged more and you have received the same quantity of liquid.
Do you offer next day delivery?
Unfortunately, we are unable to offer next day delivery outside of mainland UK.
Why isn't my discount code working?
If you have not got your discount code directly from us via our mailing list or Facebook then the chances are it is either an expired or fake code.
Are your acrylic liquids odorless?
No, but we have been told by our customers that the Maximum Adhesion has a more pleasant odor than the other liquids.
When will *product* be back in stock?
If the item is out of stock it means we are still waiting on a shipment from our supplier. Check back on our website in a months time for another stock update, as we are unable to send out stock level updates to our customers.
What is a pinching tool used for?
It is used to create the illusion of a long, slender nail and it strengthens the nail, as the C curve provides strength.
Do I need to cap your coloured acrylic powders in clear?
No, all of our powders are strength powders meaning that they do not need to be capped. However, many people do like to cap them so that during the filing process they are not filing away the colour, this also means that they are using less coloured acrylic when building the nail.
How long do acrylic nails last?
Usually between 2-3 weeks, if cared for correctly. You can get an infills and this will make the nails last longer.
Why has my acrylic/gel nail popped off?
Usually it is because you have not prepped the nail properly.
Follow the steps below to prep the nail:
1) Push the cuticle back ensuring no cuticle is on the nail bed as the acrylic will not stick to it.
2) Buff the nail with a buffing block to remove the surface shine.
3) Remove dust from nail using either a manicure brush or a lint free pad with a bit of Acetone or Gel Residue Remover.
4) Apply nail prep/dehydrator.
5) Apply acid free nail primer (primer not needed for gel nails)
7) Your nails should now be ready for the application of Acrylic or Gel :)
Are your products tested on animals?
No, all of our products are vegan friendly, cruelty free and MMA free (Methyl methacrylate).
Which gels can be cured under LED light?
All of our gels can be cured under LED light except from the Z02 (sculpture gel)
I can't access my account. How do I view my order history?
Unfortunately as we have changed website, old accounts are no longer active. If you open a new account on the new website, you will receive an email to verify your account. Once you click on this, your address and contact details will be transferred over for you.
Do you send free samples?
Unfortunately in order to keep the cost of our products low, we do not offer free samples of our products. If you are wanting to try them out, you may be interested in ordering one of our starter kits which can be found here: https://www.naio-nails.us/collections/acrylic-nail-starter-kits
Do I have to be qualified to order from you?
No, you do not need a qualification to purchase our products. Anyone can order :)
There is an issue with my order. What do I do?
Please get in touch with us within 1 month of receiving your products, include your order number and photos of any item that is damaged.
Can you ship to Australia?
Yes, you are on the right site, go ahead and order :)
Do you ship to Africa/Asia/South America?
Unfortunately due to strict shipping regulations set in place by the courier service we use, we are unable to ship to these continents. We are sorry for any inconvenience caused.
Where are my products shipping from?
They will be shipping from England, UK.